Refund policy

Last Updated: May 3, 2024. This policy complements and incorporates by reference the Terms of Use Policy.

You may exchange any product purchased from www.frenchroast.co by following the instructions below. This department operates Monday through Friday, 9 a.m. to 4 p.m. PST. All emails will be answered within 2 business days, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and correct the issue.

Returns
In the event you need to return a product, this must be completed within 14 days of your delivery date.

Please include a note in your return package with the following necessary information:

  • Items you want exchanged or refunded

  • Address to send shipment back to in the case of an exchange, if different then original shipping address

  • Your order number (Example: JMF0001).

  • If possible, also include the original packing slip, which serves as your receipt.

We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier.  We do not accept C.O.D. parcels.  Shipping is non-refundable.

Return/Exchange Address:

Inviz Returns/Exchanges
631 Colorado Ave
Santa Monica, CA 90401

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
We do not accept any returns nor exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Non-subscription digital content, autographed products, trading cards, undergarments (including bras, boxers) and other intimates are final sale and are not eligible for return/exchange.  Merchandise marked Final Sale is sold as-is and is not eligible to exchange.

Unfortunately, we cannot accept returns on sale items or gift cards.


Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Refunds
Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (minus shipping fees) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.  If more than 15 business days have passed since we’ve approved your return, please contact us at support@frenchroast.co.

Export regulations
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to us need to occur within the U.S.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


For faster processing, updating refund information, or any other inquiry not listed here, please email support@frenchroast.co.