Shipping policy

Due to increased and unprecedented order and shipping volumes, please expect potential handling and transit delays. 

All orders of in-stock items are processed within 4 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

PRE ORDERS

At times, we will allow our customers to “Pre-Order”, new product releases or seasonal offerings. If you want to pre-order an item, we will ship it to you once the release date passes and the item is made available to us for shipment.  Estimated shipping dates are provided to you on the product detail page.  Please note, these are estimated shipping dates only and may vary from time to time.

DOMESTIC & INTERNATIONAL SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@frenchroast.co with your name and order number, and we will look into it for you.

CARRIER DELAYS
We will not be responsible for any delays you experience from shipping carriers.  Depending on your carrier, please check UPS.com, USPS.com, dhl.com or FedEx.com for for more details along with possible delays due to holiday schedules.

ORDER DELAYS

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. If you have any further questions or comments you may contact us at support@frenchroast.co

APO/FPO ADDRESSES

These orders are shipped via the United States Postal Service. Standard Shipping Deliveries may take longer—up to 21 days for APO/FPO addresses.

INTERNATIONAL SHIPPING

For shipments outside of the United States, customers are responsible for any importation costs or duties (if applicable). You can find out more details about import regulations by visiting your country’s specific customs and importations website.

TRACKING PACKAGES

You can track your package when logged into your account.

If you are not sure whether your order has been shipped, you can check the status of your orders in My Account

ITEM AVAILABILITY

Inventory is only reserved for your order after you complete the ordering process and receive an email confirmation. Placing an item in your shopping cart does not reserve inventory of that item for you.

Items may be noted as “out of stock”. This means this item is currently out of stock and is not available for ordering. Please check back regularly to place your order.